bilingual agent- inbound calls.

*Effective win - win negotiation on overdue account payments. Deliver exceptional customer service and billing assistance, adeptly addressing any account-related concerns while finding product and service solutions that meet customer needs.*General billing support to clarify doubts, orders and complaints regarding overdue payments or fees*Listen, respond, and resolve consistently on every call throughout your shift.*Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.*Identify growth opportunities for our business customers, seamlessly integrating additional lines or services into customer accounts to bolster their business expansion.*Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs, ensuring personalized solutions are not just offered but tailored.*Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.*Specialize in enhancing customer plans through upgrades, package modifications, and the introduction of new services.*Ability to create a sense of urgency on our customers to help them get current on their accounts.*Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.*Build relationships and provide excellent customer service in all different interactions.

*Advanced Conversational English to converse seamlessly with U.S. customers. *Personal Computer exp

* Experience using a personal computer and Microsoft Office products is a must*Ability to work in the office 100% of the time .

* Advanced English Fluency to engage with U.S. customers

Ninguno

Changing the speed of business comes with many rewards –starting with your paycheck:*Monthly Base Salary: MXN$18,000-18,500 (before Taxes)*Monthly Grocery vouchers MXN $1,519 every 14 days*Monthly Restaurant vouchers MXN $1,216 every 14 days* 100% Paid Training