customer service representative (advanced english).

Handle, redirect, or escalate inbound talent communication via phone call, texting, and emailsDocument all activity and communication in Randstad Front office systems (service desktop). Clear priority actions, review waiting for onboarding widgets, clear candidates with conflicting records, and contact candidates as needed to get them ready for workEncourage candidates to self select and match to jobs presentedParticipate and prepare for 1 on 1s with your leader and engagement center meetingsExecute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

Advanced English level (will communicate with native speakers daily)

Excellent oral and written communication skills in English and SpanishProficient and diverse technical skills for performing specific tasks and data accuracy Experience in multitasking, prioritizing work, and effective time management skillsAgility to adjust to the flux and flow of a high volume and high pressure environmentProblem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quicklyAbility to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service deliveryAbility to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals

High School Diploma or equivalentAt least 1 year of business experience with a minimum of either one year in recruiting, customer service, or sales preferred

Preparatoria

100% remote positionAttractive compensation & benefits package (medical insurance, life insurance, food voucher, annual bonus, PTO, career path)